Shipping and Handling

White Water Outfitters reserves the right to utilize any Fed-Ex, UPS, USPS, or DHL service to meet our delivery standards. You can expect your order to be processed and shipped within 24 hours, if placed on a business day. Weekends and holidays are excluded from normal business days.Standard 5-7 Business Day shipping, and 2-3 day expedited shipping is a part of our normal shipping structure. These time windows refer to the shipping speed on the shipping carrier's end. If you need your item express shipped for a deadline, it is always best to call to arrange special expedited services. Pricing may vary according to weight and size of package. Dimensional weight charges will be added when applicable. Call for details. In extreme situations where bulk quantities of large items are ordered (ie. multiple tackle boxes, rod tubes, etc.), dimensional rate shipping may apply at our discretion, regardless of "Free Shipping" based on the purchase amount. Our website does not have a way to differentiate when this happens. If this is the case, we will contact you about the actual shipping cost that we can invoice you for before shipping your order.

Oversized packages which have dimensional weight charges applied will incur additional freight charges as imposed by the courier. These items would include but are not limited to: fishing rods, gaffs, coolers, rigging buckets, bait trays, bait tanks, tackle boxes/bags, marlin mats, boarding mats, battle stations, outriggers, fighting chairs & rod logs.

Orders being sent to international addresses outside of the continental United States will incur additional charges. Prices calculated online are estimates. Customers will be contacted should shipping charges exceed that of which they were quoted online. All international shipping/handling charges are based on package size weight and eventual destination. Any duties/taxes, or customs fees incurred are the purchaser’s responsibility. For information on tax/duty rates, please contact your local customs office.

Shipping via the US Postal Service is available to US Military Addresses and Select International destinations. Please call for more information. All shipping will be billed at USPS rates.

If for any reason you are not 100% satisfied with your purchase, please contact our customer service dept within 30 days of receipt for a return authorization. Returns/Exchanges without authorization WILL NOT BE ACCEPTED. Returns/Exchanges after 30 days of original receipt WILL NOT BE ACCEPTED. All Returns/Exchanges MUST be in original packaging and in unused/re-sellable condition.

Pricing may vary according to weight and size of package. 

As the customer, you are solely responsible for entering your address correctly for your order, in such a manner that it is sufficient for the US Postal Service, or UPS to complete delivery. If you provide an address that is insufficient/undeliverable, and the package is Returned To Sender, you will be responsible for the cost of the shipping label. This will be deducted from the order amount for your refund.

Standard New York State sales tax applies only to orders delivered within New York State, any orders outside of New York State are shipped exempt of sales tax.

* Orders for multiple oversize items able to be shipped in the same box (within reason, ie. 3-4 rods depending on type) will only incur one Oversize Shipping charge of $20. In certain circumstances, we may need to contact you if any additional charges may apply for the specific product/combination of products going out in a shipment. 

** In select situations where bulk quantities of large items are ordered (ie. multiple tackle boxes, etc.), dimensional rate shipping may apply at our discretion, regardless of Free Shipping status based on the purchase amount. Our website does not have a way to differentiate when this happens. If this is the case, we will contact you about the actual shipping cost that you will be invoiced for before shipping your order.