FAQs
We pride ourselves on having a real, comprehensive retail fishing center located in Hampton Bays, NY. We are situated minutes from some of the finest surf, inshore, offshore, and flats fishing that Shinnecock has to offer. We are also 34 miles west of Montauk, the epicenter of fishing in the Northeast. We are a minute off of Sunrise Highway, stop in to see us on your way out!.
Product listings on our website are not always representative of products present at our retail store-front. Some products on our website are drop-shipped directly from manufacturers, and some are special-order/online only products. This often goes vice-versa as well. We have some products that are available in-store only, and not offered online. While we keep many of the items on our website in stock at the store, the website is not meant to be representative of what is present in our retail brick & mortar store.
Yes! We offer free shipping on orders over $99.00 within the United States (excluding Alaska & Hawaii, and outlying U.S. territories).
Only if you live in New York state. Our Brick & Mortar establishment is located in Hampton Bays, NY. So we are required by law to charge sales tax on all orders within New York State. If you live outside of New York, you are exempt from this tax.
Yes, you can buy gift certificates right here on our website, for use both in-store and online!
We do, expedited 2-3 day is shipping a part of our normal shipping structure. We recommend that you call us at 631-594-3336 during our business hours if you need something rushed to you for a time deadline and we can accommodate needs for overnight shipping.
Yes, we ship to most countries outside of the U.S. Any duties/taxes, or customs fees incurred are the customer’s responsibility. For information on tax/duty rates, please contact your local customs office.
We always strive to be extremely prompt when it comes to filling orders. You can expect your order to be processed and shipped within 24 hours if it is placed on a business day.
With standard shipping, orders within the continental U.S. will usually arrive within 4-7 business days. If you are located in the Northeast/Mid-Atlantic region, it will often take less time than that. If you choose expedited shipping, you can usually expect your order to arrive in 2-3 business days. We always use the most efficient shipping method to get your product to your door as fast as possible.
You will be charged only for items in your shipment. Any backordered its will be charged as they ship.
It is possible that a product that you ordered was out of stock. You will not be charged for any out-of-stock items until shipped. This will be reflected on your receipt. It is also possible that your shipment contains multiple boxes. This will also be noted on your receipt and order confirmation. In this case, please allow the carrier an additional day to deliver before contacting us.
Yes, we do. As a small, family owned and operated business, we are proud to support the people that preserve our freedom and safety every day. If you are active duty in the military, a veteran, police officer, firefighter, or EMS worker, please e-mail or call us at 631-594-3336 to receive a discount code.
Yes, we occasionally offer discounts for legitimate charter boat owners, guides, and commercial fishermen in the industry. Please e-mail us or call us to receive a discount code.
Most of the products that we carry are warrantied by the manufacturer for at least one year (some even have lifetime warrantees). The most efficient way that most manufacturers recommend for the warranty process is for customers to go directly to them. If you need any help finding out how to contact the manufacturer, or are unhappy with a product for any reason, don’t hesitate to call us at 631-594-3336 and we will be happy to help you.
Yes, we have a professional repair team for rods, reels, and other various tackle on staff here at our retail center! We recommend that you give us a call at 631-594-3336, or e-mail us if you have any questions on service.
We strive for 100% customer satisfaction, however if you would like to return an item we ask that you please call us or email for return authorization before shipping the item to us. You may return any un-used item in it’s original packaging with tags, etc. up to 30 days after it was purchased. After we receive the item, expect your refund to be issued in 2-3 business days. Any original shipping and handling costs that we paid for as the shipper will not be refunded, if free shipping was applied to the purchase, you will not be credited back for the book rate of the original shipping. Any special orders, or custom products may be subject to a return fee or may be non-returnable. Please inquire. For our full return policy, please see https://whitewateroutfitters.com/pages/return-policy .
