Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Before shipping anything back, we ask that you please contact us via email at info@whitewateroutfitters.com, or by phone at 631-594-3336 so we can authorize the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packaging is damaged, your refund may be subject to a re-stocking fee. We reserve the right to reject your return if the product is not in new condition when we receive it.

Any special orders, or custom products may be subject to a return fee or may be non-returnable. Please inquire.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer of the item unless we specify you to do so.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Regarding refunds, our original shipping costs are non-refundable. When we receive the returned item back from you, you will receive a refund for the returned item, minus the cost of the shipping that we paid as the seller to originally ship the item to you.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business days.

Returned To Sender (RTS) Packages

As the customer, you are solely responsible for entering your address correctly for your order, in such a manner that it is sufficient for the US Postal Service, or UPS to complete delivery. If you provide an address that is insufficient/undeliverable, and the package is Returned To Sender, you will be responsible for the cost of the shipping label. This will be deducted from the order amount for your refund.

Sale items (if applicable)

Any sale items will be refunded at the lowest sale pricing, even if the sale has ended.

Exchanges (if applicable)

Exchanges will be granted for all items in accordance with our return policy, all shipping is to be paid by the purchaser (including the shipping cost of the new exchanged product being sent, which you will be invoiced for separately before the new exchanged item ships).

Shipping

To return your product, you should ship the product to:

288 E. Montauk Hwy., Hampton Bays, New York 11946

As the purchaser, you will be responsible for paying for your own shipping costs for refunds and exchanges.

You should consider using a trackable shipping service via USPS, UPS, or FedEx. For items over $100, we recommend adding additional shipping insurance to protect yourself. However, that is at your discretion of the purchaser. We don’t guarantee that we will receive your returned item, as delivery of the package is the responsibility of the shipping carrier. 

We ask that you please enclose a note referencing the original name that the order was placed under, your order number, and phone number that we can contact you at.

Regarding refunds, our original shipping costs are non-refundable. When we receive the returned item back from you, you will receive a refund for the returned item, minus the cost of the shipping that we paid to originally ship the item to you.

For exchanges, depending on your location, the time it may take for your exchanged product to reach you may vary.