AVAILABILITY: Some products may ship directly from manufacturers and may not be physically in stock at our retail store.
Website availability does not represent live inventory or guaranteed ship-from location. To confirm availability, please call 631-594-3336. If an item is unavailable, we’ll contact you or adjust your order.

SHIPPING: Free shipping on orders over $99 (excluding oversize items). Expedited shipping options available by request.

GIFT CARDS: Digital Gift Cards available online and in-store — arrives instantly.

  1. Home
  2. Return Policy

Return Policy

Returns

We accept returns within 30 days of purchase. After 30 days, we are unable to offer a refund or exchange.

Before returning any item, you must contact us for return authorization by email at info@whitewateroutfitters.com, or by phone at 631-594-3336. Returns sent without authorization may be refused.

To be eligible for a return, items must be:

  • Unused

  • In new, resalable condition

  • Returned in original packaging

Returns showing signs of use, wear, installation, or damage may be rejected. If original packaging is damaged or missing, a restocking fee may apply. We reserve the right to refuse any return that does not meet these conditions.

Special orders, custom-built products, and select items may be non-returnable or subject to a restocking fee. Please inquire before purchasing if you are unsure.

A receipt or proof of purchase is required for all returns.

Please do not return items directly to the manufacturer unless we specifically instruct you to do so.

Refunds

Once your return is received and inspected, we will notify you by email of its approval or rejection.

Original outbound shipping costs are non-refundable. Approved refunds will be issued for the returned item only, minus the original shipping cost paid by us as the seller.

If approved, refunds are processed to the original method of payment within 2–3 business days after inspection.

Order Errors

If you receive an item that is incorrect, or missing due to an error on our part, please contact us within 5 business days of delivery.

Once the issue is confirmed, we will provide a prepaid return shipping label and arrange for a replacement or refund at no additional cost to you.

Items returned due to customer error, preference changes, or incorrect orders placed by the customer are subject to our standard return and shipping policies.

Returned to Sender (RTS) Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us due to an insufficient or undeliverable address, the customer will be responsible for the cost of the return shipping. This amount will be deducted from the refund total.

If a package is lost, mis-delivered, or otherwise cannot be recovered due to an incomplete, inaccurate, or incorrect address entered by the customer, White Water Outfitters is not responsible for replacing or refunding the order.

Damaged Shipments

If an item arrives damaged, please contact us as soon as possible with photos of the damaged item and packaging so we can assist you.

In most cases, we will initiate a damage claim with the shipping carrier on your behalf. Resolution of damaged shipments is subject to the carrier’s claims process and approval.

Once a claim has been approved by the carrier, we will provide a resolution in the form of either:

  • A replacement item, or

  • A refund for the damaged product

In some instances, customers may be required to return the damaged item. If a return is necessary, we will provide a return shipping label and instructions.

Please retain all original packaging and contents until the claim has been resolved, as carriers may require inspection or documentation.

Sale Items

Items purchased on sale will be refunded at the lowest sale price applied to that item, even if the sale has ended at the time of return.

Exchanges

Exchanges are accepted in accordance with this return policy.

All shipping costs associated with exchanges are the responsibility of the purchaser, including outbound shipping for the replacement item. Outbound exchange shipping will be invoiced separately and must be paid before the replacement item ships.

Return Shipping

Authorized returns should be shipped to:

White Water Outfitters
288 E. Montauk Hwy
Hampton Bays, NY 11946

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service (USPS, UPS, or FedEx). For items valued over $100, additional shipping insurance is recommended but optional. We are not responsible for items lost or damaged in transit.

Please include a note inside the package with:

  • Order number

  • Name the order was placed under

  • A phone number where you can be reached

Warranty Information

Many products sold by White Water Outfitters are covered by manufacturer warranties or workmanship warranties on items built in-house.

Warranty coverage is separate from our return policy and varies by product.
For full details, please visit our Warranty Information page.