BEFORE PLACING AN ORDER: The stated inventory of products on our website may not reflect actual current availability (or be representative of products present at our retail storefront). We are currently experiencing industry-wide supply chain shortages. For the time being, please CALL US during business hours at 631-594-3336 so that we can assess availability before you place an order. If you do place an order without calling ahead, please be understanding to the fact that some items may not be in stock, and we will either adjust your order accordingly, and/or notify you after the fact. Due to these circumstances, we are currently not offering Expedited Shipping on our website. We may be able to accommodate you with Expedited Shipping if you call before ordering.

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Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Before shipping anything back, we ask that you please contact us via email at info@whitewateroutfitters.com, or by phone at 631-594-3336 so we can authorize the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packaging is damaged, your refund may be subject to a re-stocking fee. We reserve the right to reject your return if the product is not in new condition when we receive it.

Any special orders, or custom products may be subject to a return fee or may be non-returnable. Please inquire.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer of the item unless we specify you to do so.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Regarding refunds, our original shipping costs are non-refundable. When we receive the returned item back from you, you will receive a refund for the returned item, minus the cost of the shipping that we paid as the seller to originally ship the item to you.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business days.

 

Sale items (if applicable)

Any sale items will be refunded at the lowest sale pricing, even if the sale has ended.

 

Exchanges (if applicable)

Exchanges will be granted for all items in accordance with our return policy, all shipping is to be paid by purchaser.

 

Shipping

To return your product, you should ship the product to:

288 E. Montauk Hwy., Hampton Bays, New York 11946

As the purchaser, you will be responsible for paying for your own shipping costs for refunds and exchanges.

You should consider using a trackable shipping service via USPS, UPS, or FedEx. For items over $100, we recommend adding additional shipping insurance to protect yourself. However, that is at your discretion of the purchaser. We don’t guarantee that we will receive your returned item, as delivery of the package is the responsibility of the shipping carrier. 

We ask that you please enclose a note referencing the original name that the order was placed under, your order number, and phone number that we can contact you at.

Regarding refunds, our original shipping costs are non-refundable. When we receive the returned item back from you, you will receive a refund for the returned item, minus the cost of the shipping that we paid to originally ship the item to you.

For exchanges, depending on your location, the time it may take for your exchanged product to reach you may vary.