BLIZZARD UPDATE: We’re OPEN today (2/25)! Despite more snow and poor road conditions, we made it in. Online processing/shipping has resumed — please bear with us as we catch up.

AVAILABILITY: Some products may ship directly from manufacturers and may not be physically in stock at our retail store.
Website availability does not represent live inventory or guaranteed ship-from location. To confirm availability, please call 631-594-3336. If an item is unavailable, we’ll contact you or adjust your order.

SHIPPING: Free shipping on orders over $99 (excluding oversize items). Expedited shipping options available by request.

GIFT CARDS: Digital Gift Cards available online and in-store — arrives instantly.

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Inventory & Availability

At White Water Outfitters, we carry a wide range of products both in-store and online. To offer the broadest selection possible, our inventory and fulfillment methods may vary by product and availability at the time of purchase.

Website Inventory Is Not Live

Our website does not operate on a live or real-time inventory system. Product availability shown online does not guarantee that an item is physically in stock at our retail storefront or available for immediate shipment from our location.

Inventory levels can change quickly due to in-store sales, supplier availability, and fulfillment logistics.

Fulfillment & Shipping Location

Some products purchased through our website may be fulfilled and drop-shipped directly from the manufacturer or supplier, while others may ship from our retail location.

Because inventory availability can change, our website does not designate which items will ship from our store versus a third-party supplier. Fulfillment location is determined at the time an order is processed.

An item being available for purchase on our website does not guarantee:

  • That it is physically in stock at our retail store

  • That it will ship from our retail location

  • That it is available for same-day or in-store pickup

For information on shipping methods, timelines, rates, and oversized item policies, please refer to our Shipping & Handling Policy.

In-Store Availability

Products on our website are not always representative of the products present at our retail storefront. Online availability should not be used to determine in-store stock. If you are planning to visit our retail location to purchase a specific item, we strongly recommend calling ahead to confirm current availability.

📞 631-594-3336

If an Item Is Unavailable

In the event that an item cannot be fulfilled as ordered, we will contact you to:

  • Provide updated availability or lead times

  • Offer an alternative product

  • Adjust or cancel the order if necessary

If an item is unavailable or cannot be fulfilled within a reasonable timeframe, we may, at our discretion, remove the item from the order, place the item on backorder, or ship the remaining items in the order separately. Available items may ship immediately, with backordered items shipped at a later date when they become available.

Customers will be contacted in the event that a substitution is proposed or when additional input is required.

Why We Operate This Way

This approach allows us to:

  • Offer a broader product selection online

  • Reduce unnecessary delays caused by inventory transfers

  • Ship certain items directly from trusted manufacturers when appropriate

If you have any questions about product availability, fulfillment, or shipping timelines, please don’t hesitate to reach out.